Refund policy

Welcome to Tegymart Marketplace

At Tegymart, we strive to provide you with the highest quality products and exceptional customer service. We understand that occasionally, you may need to return a product you purchased from us. Please take a moment to review our return policy outlined below.

Eligibility for Returns:

We accept returns for most products within 30 days from the date of purchase.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Products that are not eligible for return include:
Items that have been used, damaged, or altered after purchase.
Perishable goods, such as food or personal care items.
Items specifically marked as non-returnable.
Damaged or Defective Items:

We take great care to ensure that all products are carefully packaged and delivered to you in excellent condition. However, if you receive a damaged or defective item, please contact our customer support within 48 hours of receiving the product.
To expedite the process, please provide us with clear photographs of the damaged or defective item.
Once we verify the issue, we will arrange for a replacement or offer you a refund, depending on your preference and product availability.
Please note that we may request you to return the damaged or defective item to us for inspection, at our expense, before processing the replacement or refund.
Return Process:

To initiate a return, please contact our customer support within 30 days of purchase, either by phone or email. Our team will guide you through the return process.
When contacting us, please provide the following information:
Order number
Item(s) you wish to return
Reason for the return
Once we receive your return request, we will provide you with detailed instructions on how to proceed.
Please note that the cost of return shipping will be your responsibility unless the return is due to a mistake on our part or a damaged/defective item.
Refund Process:

Once we receive and inspect the returned item(s), we will process your refund within 7 business days.
Refunds will be issued in the original form of payment used during the purchase.
Please note that it may take additional time for your financial institution to process the refund and for the funds to be reflected in your account.
Exchanges:

If you wish to exchange an item for a different size, color, or a similar product, please contact our customer support. We will assist you in finding a suitable replacement and guide you through the exchange process.
Any price differences between the original item and the exchanged item will be handled accordingly, either through refund or additional payment.
Please keep in mind that this return policy is subject to change without prior notice. We recommend reviewing our policy each time you make a purchase. If you have any further questions or concerns regarding our return policy, please do not hesitate to reach out to our customer support team.

Thank you for shopping at Tegymart! We appreciate your business and look forward to serving you again in the future.

       

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